Clear terms for a focused technology platform

1. Key terms

UbiLimo is the payment technology platform. A Provider is the independent chauffeur or limousine service provider. A Passenger is the person receiving or paying for the agreed service. A Payment Request presents details and an amount for a service already agreed directly. The transport-service agreement is the separate agreement between Provider and Passenger. A payment-processing provider supplies eligible payment-processing capabilities.

2. UbiLimo’s role

UbiLimo provides technology for a Provider to create and present a Payment Request. UbiLimo does not operate vehicles, provide transportation, assign chauffeurs or vehicles, dispatch vehicles, accept or confirm transport bookings, guarantee availability, or control fulfilment of the transport service.

A Payment Request is not a booking confirmation, and payment does not itself guarantee service availability unless separately confirmed by the Provider.

3. Provider responsibilities

The Provider is independently responsible for agreeing the service and fare, providing accurate request information, confirming availability, supplying the chauffeur and vehicle, communicating with the Passenger, performing the service, and complying with the Provider’s applicable obligations and agreed transport terms.

4. Passenger responsibilities

The Passenger should verify the Provider identity, service details, amount and any disclosed charge before authorising payment. If anything is incorrect or unclear, the Passenger should not authorise payment and should contact the Provider first.

5. Payment availability and processing

Payment-method availability will depend on the Provider, transaction, location and payment-processing eligibility.

Payment processing depends on third-party infrastructure, eligibility, network operation and the Provider’s payment-account status. UbiLimo does not guarantee that a particular method or transaction will be available or successful.

Where permitted, an applicable payment-processing charge may be shown before payment. The Passenger will always see the full amount before authorising a transaction.

6. Acceptable use

Users must provide accurate information, act lawfully, respect others’ rights, and use UbiLimo only for genuine services already agreed between Provider and Passenger. Attempts to mislead, impersonate, interfere with security, misuse Payment Requests, introduce harmful code, or use the platform for unlawful, fraudulent or prohibited activity are not allowed.

7. Refunds, cancellations and disputes

The Provider’s agreed transport terms govern service cancellation eligibility. The Provider initially determines whether a service refund is approved. Payment-provider and transaction rules may affect refund availability and treatment. See Refunds and Cancellations for the public explanation.

8. Intellectual property

UbiLimo’s name, branding, website, platform design and original content remain protected by applicable intellectual-property rights. These terms do not transfer ownership. Users may not copy, alter or exploit them except as permitted by law or with permission.

9. Platform availability

UbiLimo is pre-launch. Features may change before launch. Availability may be interrupted for maintenance, security, provider dependency or other operational reasons. No unsupported representation about launch timing, uninterrupted availability, transport performance or payment success is made.

10. Limits of the platform role

To the extent permitted by applicable law, UbiLimo is not responsible for promises or representations made independently by a Provider or Passenger, or for the quality, legality, safety, availability or fulfilment of the underlying transport service. Nothing here excludes a responsibility that cannot lawfully be excluded.

11. Updates

These terms may be updated as the pre-launch platform and its operating arrangements are finalised. The current terms will be posted on this page. Material changes should be reviewed before using the launched service.

12. Contact

Questions about these terms can be sent to support@ubilimo.com. Location: Singapore.