Send the request at the right point
The passenger should already understand the service and fare before receiving the payment request. Payment should complete an agreed commercial interaction, not introduce unexpected pricing.
Make the request recognisable
Use enough context for the passenger to recognise the provider and service. A request that looks unrelated to the journey can create unnecessary doubt or support enquiries.
Show the complete amount clearly
The passenger should be able to understand the complete amount before authorising payment. Pricing and payment information should be presented clearly and without ambiguous fee wording.
Offer supported payment choices
Cards and eligible digital-wallet options can reduce friction, but providers should not promise a payment method that is not actually available for the transaction.
Keep transport questions with the provider
Payment technology does not replace the chauffeur's responsibility for pickup, route, timing, vehicle, availability and fulfilment. Passengers should continue to resolve those service matters directly with the provider.