Service decisions stay with the independent Provider

1. Transport cancellations

Cancellation eligibility for the chauffeur or limousine service is determined under the terms agreed directly between the Provider and Passenger. UbiLimo does not create those transport terms and does not control service fulfilment.

2. Requesting a service refund

The Passenger should contact the Provider first about service details, cancellation, availability, fulfilment or agreed transport terms. The Provider initially determines whether a refund for the underlying service is approved under those terms.

3. How an approved refund is returned

An approved refund is returned through the original payment method where supported. Full and partial refunds may be supported, subject to the payment provider’s capabilities and the rules that apply to the transaction.

Refund processing time can vary by payment method, payment provider and financial institution. UbiLimo does not promise a fixed or instant refund time.

4. Processing-charge treatment

The refund treatment of any payment-processing charge may depend on the applicable policy, the reason for the refund, and payment-provider or transaction rules. A processing charge is not promised to be refundable in every case.

5. Technical support

UbiLimo support can help with platform access and Payment Request technical issues. It does not replace the Provider as the first contact for the agreed service, cancellation decision or fulfilment.

Email support@ubilimo.com and include only the information needed to explain the technical issue. Do not email complete card credentials.

6. Pre-launch status

UbiLimo is currently pre-launch. This explanation describes the intended responsibility model and may be updated to reflect the final supported refund implementation and payment-provider rules before transactional launch.